Retail · Credit assessment
< 5 min
From 2 hours to under 5 minutes.
Experience
Understand the business.
Implement improvements.
Deliver results.
Professional experience underpinning EFO Designers’ capabilities in consulting and business leadership.
Explore our experienceHighlights from professional experience
Retail · Collections
80 %+94 %
From 80% to over 94%, among new customers classified as reliable payers.
Efficiency Committee
USD 4 million
Annualized savings
Savings achieved, expressed on an annualized basis.
01 · Retail / Consulting and implementation
Integrate credit, collections and distribution.
Challenge
Speed up credit assessments, improve collections from new customers and coordinate invoicing with dispatch.
Intervention
Redesign of credit and collections processes, centralized service, and integration of information and automated checks.
Key results
2 hours < 5 min
Credit assessment time
80 % 94 %
Collections from new customers
From 80% to over 94%, within the reliable-payer category.
+200 %
Credit assessor productivity
Over 25%
Reduction in collection expenses
Another retail intervention · Nationwide coordination
Coordinate nationwide operations and strengthen execution.
Challenge
Improve coordination across credit, collections and the call center, policy compliance and productivity.
Intervention
Corporate-level organization of these operations and development of a mixed, specialized credit model.
Over 145%
Increase in credit operations efficiency
Over 112%
Increase in call center productivity
60 % 94 %
Credit policy compliance
From 60% to over 94%.
Over 35%
Savings in personnel costs
Within the reorganized operations.
Automated checks against official and credit-risk sources reduced manual data collection and calculation. Credit officers could focus on identity verification and substantive review of each case.
02 · Paints / Consulting and implementation
Improve operational performance and strengthen the most profitable product lines.
Challenge
Improve productivity and performance in production, maintenance and quality control.
Intervention
Development of the Production, Maintenance and Quality Control project, including the design and implementation of an operations KPI management system.
Production, maintenance and quality control
Over 40%
Increase in plant productivity
Over 50%
Reduction in corrective maintenance
Over 30%
Reduction in color adjustment cycles
Within quality control.
03 · Construction and real estate / Consulting and implementation
Strengthen purchasing and free up capacity to supervise construction.
Challenge
Strengthen purchasing management and free up project managers’ time for construction supervision.
Intervention
Diagnostic assessment and redesign of Project Engineering, creation of a Corporate Purchasing Committee and supplier development.
Key results
Over USD 800,000
Purchasing Committee savings
Over 25%
Project managers’ time freed up
More time available for construction supervision.
Up to 30%
Price reductions
Through supplier development.
04 · Food and beverages / Executive leadership
Stabilize the business and restore operational discipline.
Challenge
Stabilize business operations and regain control of expenses.
Intervention
Business leadership focused on strengthening operational discipline and managing operating, selling and administrative expenses.
Key results
−28 %
Operating expenses
−32 %
Selling expenses
−32 %
Administrative expenses
05 · Mining / Consulting and implementation
Simplify the structure to strengthen occupational health and safety coordination.
Challenge
Improve the effectiveness and coordination of Occupational Health and Safety (OHS) committees.
Intervention
Diagnostic assessment and redesign of the committee structure through absorption, merger and thematic reorganization, with a governance model at strategic, tactical and operational levels.
Over 350
OHS committees identified
Over 70%
Reduction in the number of committees
Through redesign of their structure and coordination.
Governance model
Implementation at strategic, tactical and operational levels
Scope of professional experience
Experience across industries.
An international perspective.
15+Industries
7Countries
Industry diversity
Knowledge of different businesses.
- Food and beverages
- Plastics
- Paints
- Mining
- Aquaculture
- Animal feed
- Construction and real estate
- Retail
- Shopping centers
- Franchises
- Banking
- Pension funds
- Textiles
- Clinics
- Agribusiness
- Education
- Restaurants and food services
- Funeral services and cemeteries
Among other industries.
Capabilities put into practice
From analysis to operations.
Discover how this professional experience supports EFO Designers’ capabilities to address your business challenges.